Seed words are not accepted

What if my seed words don’t get accepted?

Please make sure you wrote the words correctly. If you are not sure that you have written them down correctly, you can check them with this list: https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt

When restoring the wallet, also make sure that you only separate the words with a blank character.

If you want to make the BTC Wallet backup, make sure that you only enter the word and no blank character at the end.

Would you like to contact us?

What is an order id?

Each order has its own number with which it can be identified.

Where can i find it?

1. Switch to the 1st tab (previously invested) where you can see all your investments.

2. Click on the order you want to know the order id of.

3. You will find in this overview the order id (marked green)