When will I get my bitcoins?

This depends entirely on your bank. As soon as we receive your payment, we will send you your bitcoin. On weekdays it usually takes a few hours, if you made your order on the weekend it will normally be processed on the next business day.

For users from Germany, The Netherlands and Belgium:

Your first order usually takes a bit longer due to bank fraud detection systems in your country. Please allow up to one week for the order to complete. Your next orders will be processed normally.

If this isn’t your first order, and the bitcoin hasn’t arrived after a full workday, send us a message with your IBAN, and we’ll find out what’s going on.

Would you like to contact us?