When will I get my bitcoins?

This depends entirely on your bank. As soon as we receive your payment, we will send you your bitcoin. On weekdays it usually takes a few hours, if you made your order on the weekend it will normally be processed on the next business day.

For users from Germany, The Netherlands and Belgium:

Your first order usually takes a bit longer due to bank fraud detection systems in your country. Please allow up to one week for the order to complete. Your next orders will be processed normally.

If this isn’t your first order, and the bitcoin hasn’t arrived after a full workday, send us a message with your IBAN, and we’ll find out what’s going on.

Would you like to contact us?

What is an order id?

Each order has its own number with which it can be identified.

Where can i find it?

1. Switch to the 1st tab (previously invested) where you can see all your investments.

2. Click on the order you want to know the order id of.

3. You will find in this overview the order id (marked green)