Where should I insert the payment message?

You must specify the payment message in your payment order under Payment method. This field has a different name for each bank, e.g. reference or reason for payment.

My bank does not accept special characters or only upper/lower case.

Here you can find some formats how you can write the payment message as well:

  • bity.com abcd-efgh
  • Bity.com ABCD-EFGH
  • bity.com ABCD-EFGH
  • bitycom abcd efgh
  • bitycom ABCD EFGH

To avoid problems always write the payment message as indicated bity.com ABCD-EFGH if possible.

I forgot to insert the payment notice or spelled it wrong. What happens now?

Would you like to contact us?

What is an order id?

Each order has its own number with which it can be identified.

Where can i find it?

1. Switch to the 1st tab (previously invested) where you can see all your investments.

2. Click on the order you want to know the order id of.

3. You will find in this overview the order id (marked green)