Help Center

How can we help you?


Most requested

If your bank doesn’t support weekly payments, you can set up a new monthly payment every week. If you do this once a week for four weeks, then it technically creates a weekly payment plan and you don’t need to do anything in the future.


1st monthly order in Relai App on every 5. of the month
2nd monthly order in Relai App on every 12. of the month
3rd monthly order in Relai App on every 19. of the month
4th monthly order in Relai App on every 26. of the month

This depends entirely on your bank. As soon as we receive your payment, we will send you your bitcoin. On weekdays it usually takes a few hours, if you made your order on the weekend it will normally be processed on the next business day.

If it’s your first transfer:

If this is your first transfer and you are transferring from a DE, ES, GR, IT, or NL IBAN, it will take an additional 2 business days.

If this isn’t your first order, and the bitcoin hasn’t arrived after a full workday, send us a message with your IBAN, and we’ll find out what’s going on.

Get in touch

Check out the community

Any questions? Find answers in our international community

Never reveal your mnemonic seeds to anyone including Relai employees. We will never ask you about it.

Contact us

More questions?

Send us a message explaining your query, we are happy to help! 😊