How can we help you?
If your bank doesn’t support weekly payments, you can set up a new monthly payment every week. If you do this once a week for four weeks, then it technically creates a weekly payment plan and you don’t need to do anything in the future.
1st monthly order in Relai App on every 5. of the month
2nd monthly order in Relai App on every 12. of the month
3rd monthly order in Relai App on every 19. of the month
4th monthly order in Relai App on every 26. of the month
This depends entirely on your bank. As soon as we receive your payment, we will send you your bitcoin. On weekdays it usually takes a few hours, if you made your order on the weekend it will normally be processed on the next business day.
For users from Germany, The Netherlands and Belgium:
Your first order usually takes a bit longer due to bank fraud detection systems in your country. Please allow up to one week for the order to complete. Your next orders will be processed normally.
If this isn’t your first order, and the bitcoin hasn’t arrived after a full workday, send us a message with your IBAN, and we’ll find out what’s going on.
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Send us a message explaining your query, we are happy to help! 😊